Frequently Asked Questions
Here you’ll find practical information about how I work: payments, contracts, revisions, usage rights, and more. If you have a specific question that’s not listed here, just send me an email.
Do you work internationally?
Yes. I’m based in Rome, but I work with clients worldwide.
What kind of clients do you usually work with?
I collaborate with artists, agencies, music labels, cultural institutions, clubs, events and creative brands.
What do you need to start a project?
A clear brief is ideal — but a good idea and trust work too.
We can discuss everything via email (saraportieridesign@gmail.com)
Can I ask for changes?
Yes — I always include a set number of revisions in the quote.
Once that limit is reached, extra revisions can be added at an additional cost.
Do you work on urgent projects?
Only if I have availability, and only at an extra cost.
Can you design something in a style I choose?
No. I bring my own style to every project. That’s why people come to me.
Can we talk on the phone?
I prefer to keep everything via email. It’s clearer for both sides.
Do you work with a contract?
Yes. Every project is confirmed with a written agreement that includes scope, timeline, payment and usage rights.
How much do I pay upfront?
20% of the total amount is required to start the work. The remaining 80% is due within 7 days from final delivery.
What happens if I cancel the project?
The deposit is non-refundable.
If the work has already started, you'll be charged for what has been completed. If more than 50% is done, 70% of the total fee is due.
How many revisions are included?
Three revisions are included. Extra revisions will be quoted separately.
When do I get the usage rights?
Only after the full payment is received. Until then, I retain all intellectual property.
Can I share the drafts or unfinished files with others?
No. Drafts are private and confidential until the final delivery.
What happens if I delay my feedback?
If feedback is delayed for more than 2 working days, delivery dates may shift and extra costs can apply.
What if I pay late?
A 5% fee is added for each week of delay after the 7-day payment window.
Can I use or edit draft graphics?
No. Drafts are not final products and cannot be used, shared or modified. They are part of the design process and remain the intellectual property of the designer until the final version is approved and paid for.
Do you deliver open files (editable source files)?
No, source files are not included by default.
I deliver final exports in the agreed formats (PDF, PNG, MP4, etc.). Editable files (like .ai, .psd, .indd) are available only upon request, at an additional cost and under specific usage conditions.